Data protection and security

What we collect, and how

• From your care provider’s alarm platform: your name and phone number. About the person you help look after: their name, address, phone, date of birth and alarms. Health information, such as conditions, medication and care plan, is shown only if your care provider has given you full access.
• From you, in the app: changes to your own name, email and address; your PIN, stored only in scrambled form; your away periods; your answers to alarms; and changes you make to the person’s address and phone.
• Automatically: when you sign in and out, and a technical address your phone gives us so we can send you notifications.

What we use it for

Only to run Alvana: telling you about alarms, showing you information, and keeping details up to date with your care provider. We don’t show ads, track you, use analytics, or sell or share your data for other purposes.

Where it is kept and who helps us

Your data is stored in the EU, in the Netherlands, with Scaleway. 46elks (Sweden) sends our text messages. To deliver a notification to your phone, the person’s name and the type of alarm pass through Apple’s (iPhone) or Google’s (Android) notification service in the USA. Each provider receives only the data it needs for its task, and handles it under its own data protection terms.

How long we keep it

For as long as your care provider uses Alvana and you are one of their contacts. After your access ends, your data is kept for at most 24 months and then deleted. If your care provider stops using Alvana, its data is deleted within 30 days.

Your rights

To see, correct or delete your data, contact your care provider. You can also use the form on this page or email support@akivero.com, and we pass your request on. You can stop using Alvana at any time: sign out, delete the app, and ask your care provider to remove your access. You can also complain to the data protection authority in your country.