Cadence
Cadence turns the way your team triages into a set of guided questions. A call comes in, the operator answers a few prompts, and Cadence points to the right next step. The new starter and the twenty year veteran handle the same call the same way, and every step is recorded.
What happened
See how the day is going
A running count of triages started and completed, across every tree and every organisation, so a supervisor can see how the day is going at a glance.
How it works
A call comes in
The operator opens the triage that fits the situation.
Answer the prompts
Cadence asks one question at a time and follows the branch each answer opens.
Act, and it's logged
At the end Cadence shows the action to take, and the whole triage is saved for review.
Why operators use it
Every call handled the same way
The same questions and the same actions, whoever is on shift.
One question at a time
No holding the whole protocol in your head. Cadence asks the next question and follows the answer.
New staff up to speed sooner
The tree holds the know-how, so training is lighter and shifts are covered faster.
A record of every decision
Each triage is logged: what was asked, what was answered, and what was done.